Service Technician Jobs | Timonium Advanced Security Safe and Lock

Job Title: Service Technician

Location: Timonium, MD
Shifts Available: Full Time Day Shift

Timonium Advanced Security Safe and Lock is a busy family owned company looking for responsible full – time road service technicians.

Service Technician applicants should be able to perform duties including installing, repairing and servicing various access control systems, hard wired and wireless camera systems, troubleshooting low voltage electrical problems, quoting the work to management to provide estimates, performing the repair, and completing job tickets to account for materials, time, and description of work.

All Service Technicians must have the ability to work independently and with a team in a high-paced working environment. The Service Technician position is a hands-on technical position geared for an individual who has a technical mind-set. Ideal candidates will have experience in construction, restoration, other skilled trades or comparable experience and demonstrate the ability to learn new technical methods and techniques.

You must have good customer service skills as you will be working directly with our residential and commercial customers.

Requirements

Must be able to read, write and understand English
Answer all dispatches promptly and maintain politeness, pay attention to the needs of customers and management
Ability to perform assigned duties under frequent time pressure
Ability to use all necessary tools and equipment to perform job functions
Must be able to push/ lift 50lbs or more, Occasional lifting from 51 lbs +, assisted
Must be able to stoop, crouch, kneel and reach with hand and arms
Require manual dexterity to operate all necessary equipment
Exposed to hot and cold temperatures consistent with changing seasons up to 7 ½ hrs. per shift
Properly manage parts usage and inventory as required and/or directed
Manage and deliver a high-quality customer experience from the service/repair perspective
Provide our customers with customer support including the servicing/repairing of access control systems, automatic doors, security and camera systems
Knowledge of window and door installation and repair practices a plus
Be able to accurately inspect window and door products to find root causes of service issue
Perform service work on various products
Clean up service site
A valid driver’s license and a clean driving record
Operate company service vehicle in a safe and considerate manner
Must be able to communicate necessary part orders to management
Must be able to upsell other products and services
Mechanically inclined
Ability to learn and apply new concepts
Must be organized
Excellent attendance record including reporting to work on time
Consistently demonstrate a high level of professionalism including maintaining a professional appearance
Ability to climb ladders and tolerate heights
Able to work in confined spaces