Dispatcher Baltimore

Job Title: Dispatcher

Location: Reisterstown Plaza, Baltimore, MD
Shifts Available: Part Time Day Shift

We are currently hiring for our Baltimore Location.

Advanced Security Safe and Lock is a busy family owned company looking for responsible part – time technician dispatcher.

Dispatcher applicants duties include, but not limited to the following: scheduling work requests with customers and parts pick up, manage and monitoring service routes, relaying information to technicians in the field, & responding to customer inquiries.

He/she must have strong communication skills, be able to independently problem solve and exercise sound judgment, follow up on part orders and schedule job completion accordingly, multi-task to maintain the continuity of the work day.

REQUIREMENTS

Must be able to read, write and understand English
Basic computer skills
Dependability
Attention to detail
Ability to perform assigned duties under frequent time pressure
Outstanding communication skills (both written and verbal)
Outstanding customer service. Must demonstrate a high-level of accommodation and flexibility to work in a fast-paced environment of constant change; able to perform well under pressure and deadlines.
Excellent judgment and analytical skills.
Excellent time management and organizational skills; able to manage multiple projects from multiple managers.
Demonstrated ability to effectively communication with all levels of the organization.
Positive attitude and a team-player
Must be self-motivated
Must be able to multi-task
Must be detail oriented
Must be able to remain calm in stressful situations
Must be technically inclined, knowledge of locksmith and construction parts a plus