Job Title: Dispatcher

Location: Reisterstown Plaza, Baltimore, MD
Shifts Available: Part Time Day Shift

We are currently hiring for our Baltimore Location.

Advanced Security Safe and Lock is a busy family owned company looking for responsible part – time technician dispatcher.

Dispatcher applicants duties include, but not limited to the following: scheduling work requests with customers and parts pick up, manage and monitoring service routes, relaying information to technicians in the field, & responding to customer inquiries.

He/she must have strong communication skills, be able to independently problem solve and exercise sound judgment, follow up on part orders and schedule job completion accordingly, multi-task to maintain the continuity of the work day.

REQUIREMENTS

  • Must be able to read, write and understand English
  • Basic computer skills
  • Dependability
  • Attention to detail
  • Ability to perform assigned duties under frequent time pressure
  • Outstanding communication skills (both written and verbal)
  • Outstanding customer service. Must demonstrate a high-level of accommodation and flexibility to work in a fast-paced environment of constant change; able to perform well under pressure and deadlines.
  • Excellent judgment and analytical skills.
  • Excellent time management and organizational skills; able to manage multiple projects from multiple managers.
  • Demonstrated ability to effectively communication with all levels of the organization.
  • Positive attitude and a team-player
  • Must be self-motivated
  • Must be able to multi-task
  • Must be detail oriented
  • Must be able to remain calm in stressful situations
  • Must be technically inclined, knowledge of locksmith and construction parts a plus

Job Type: Full-time
Salary: Competitive salary based on experience
Probationary period of 90 days

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